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  • We understand how exhausting and frustrating this experience has been for you.We regret that your interactions with support and the overall process did not meet your expectations.
  • Could you please forward all communications you have had with this casino to email protected.
  • After all this time, It is still not possible to close my account.
  • Did not block me or flag me at any point for being a UK-based player.
  • As I have now escalated this I did try to resolve it amicably with Winorio directly but unfortunately the level of unprofessional service I’ve received and the mental distress this has caused I will be taking legal action and spreading awareness to others on media platform.
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A decent online casino with excellent opportunities and decent online casino advantages, it works decently, I like working here more and more. My experience is that when I get to the bonus game and can win something, I get kicked out of the game and I can’t play the game I was playing. I have seen multiple reports of similar tactics used by other casinos in this group — including withholding winnings, vague support replies, and poor handling of player concerns. To file a complaint, the players can also contact the casino directly – email protected
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Any legitimate casino should respect a player’s decision to stop and immediately close an account when requested. Winorio is your ultimate destination for top-tier casino entertainment, offering over 10,000 exciting slots and jackpot games. We only contact players through this official complaint thread or via @casino.guru email addresses.

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We take all comments regarding accountability and transparency seriously, as maintaining trust and clear communication with our players is extremely important to us. We’re truly happy to hear that you found the platform honest and professional – delivering a trustworthy and transparent experience is one of our top priorities. It’s great to know the overall experience feels fair and gives you those positive vibes – that’s exactly what we aim for.Your feedback truly motivates us to keep improving and delivering the best online gaming experience possible. They don’t care if you have a gambling problem, they will offer you a deposit bonus instead.Please people be aware !
Although Wino Casino’s design and usability are often ignored at most honest casino reviews, we couldn’t do the same. The casino welcome bonus is subject to a 25x wagering requirement, which we think is quite fair compared to most promotions we’ve seen. The minimum deposit is €20, and the sports bonus has a 7-day validity period.
I have waited 9 days for my withdrawal so far. The Complaints Team had attempted to contact the casino for clarification and assistance but had received no response. She expressed dissatisfaction with the lengthy withdrawal process. Your message helps us continue working to improve our processes and ensure that every player feels heard and respected.Best Regards,Winorio Team